How is your approach different from other coaches or consultants?

Unlike firms that focus on one part of the business, our clients benefit from access to a team of advisors with specialized expertise across all major areas of operations. We meet you where you are and, using our Sustained Profitable Growth™ model, help address leadership, people, processes, sales, and financial performance together. This allows businesses to make progress in a way that is realistic, well-rounded, and sustainable.

What does business coaching with Violand look like?

Coaching with Violand feels less like advice and more like having a trusted partner in your corner. You meet regularly with an advisor to set goals, review key metrics, and address challenges across leadership, operations, sales, and financial performance. The relationship is built on accountability and follow-through, so progress doesn’t stall when things get busy.

What types of training programs do you offer?

We offer a wide range of both online and in-person training for owners, managers, and teams. Our training is designed to give your team actionable skills and best practices they can use right away. In-person training includes Business Planning Retreats, Restoration Project Management, and The Violand Executive Summit. Online training includes Administrative Excellence, Frontline Closing Strategies, Management Development Program, Sales Accelerator Program, and Supervisory Training Program.

Do your training programs qualify for IICRC CECs?

Yes, the majority of our training programs qualify for IICRC continuing education credits. The number of credits varies by course, and full details are available on our Training Programs page.

Do you work with my industry?

We work with service-based businesses across a range of industries, including restoration and construction, cleaning and janitorial, plumbing, HVAC, concrete, and other home services. Our advisors have hands-on experience in these industries, which allows us to understand the real-world challenges owners and teams face and provide guidance that fits how your business actually operates.

Do you help with hiring, onboarding, and training?

Yes. We support clients throughout the hiring and development process. Our work includes role clarity and job descriptions, guidance on interviewing and selection, structured onboarding plans, and role-specific training. The goal is to help you bring the right people into the business and set them up to succeed.

Supervisory Training Program | Violand Management

About the Course

Supervisors often step into their role without the tools needed to manage people effectively. Without a clear approach, communication gaps, inconsistent expectations, and unresolved issues can impact performance.

This course helps supervisors build a stronger foundation by improving communication, reinforcing accountability, and handling challenges effectively.

Lead with clarity by understanding authority and responsibility

Use time and resources more effectively to improve performance

Communicate clearly with employees and customers

Improve job site efficiency through better oversight and coordination

Who this training is for:

Lead Technicians
Production Managers

Future Supervisors
Office Managers

Our Promise

By the end of the course, you’ll improve job completion time, increase professionalism, and handle problems more effectively, leading to stronger performance and better customer outcomes.

What Participants Will Walk Away With

This course is designed to help you:

Improve job profitability

Strengthen your company’s brand and professionalism

Set clear expectations for team performance

Identify strong leaders for future advancement

Gain a clear understanding of roles and responsibilities

Handle issues on-site before they need to be escalated

Meet the Instructor

Scott Tackett, ODCP

Director of Organizational Development

Scott is a recognized authority in human resources, organizational development, and leadership in the home services industry. He works closely with businesses and professionals to help them achieve growth and improve performance, and brings experience as a facilitator, business trainer, and former adjunct professor.

Join the course

Course Structure

Understanding Your Role as a Leader

• Transitioning from peer to leader
• Leadership vs. management
• Key expectations and responsibilities
• Self-assessment: leadership style and personality

Core Leadership Behaviors and Mindsets

• Growth mindset and accountability
• Leading by example
• Emotional intelligence basics
• Building trust and credibility

Effective Communication for Leaders

• Active listening
• Giving clear directions
• Matching communication style to the situation
• Avoiding assumptions and misunderstandings

Motivating and Engaging Your Team

• Recognition and praise strategies
• Understanding different motivators
• Creating a positive work environment
• Team dynamics in high-stress situations

Giving Feedback and Coaching for Improvement

• Constructive feedback models
• Coaching vs. correcting
• One-on-one meetings and follow-ups
• Practice with real-life examples

Managing Conflict and Difficult Conversations

• Identifying root causes of conflict
• Staying calm under pressure
• Handling attitude and performance issues
• Role-play tough conversations

Prioritizing, Delegating, and Time Management

• Daily planning and job scoping
• Delegation techniques for new leaders
• Prioritizing jobs during emergencies or peak load
• Preventing burnout—yours and your team’s

Situational Leadership and Decision-Making

• Adapting your style to team maturity
• Making sound decisions under pressure
• When to involve others vs. lead decisively
• Managing field leadership in chaotic environments

Setting Expectations and Driving Performance

• Clear standards and KPIs
• Communicating expectations up front
• Following up and holding others accountable
• Leading shift huddles, toolbox talks, and debriefs

Building Culture and Leading with Integrity

• Defining team culture
• Modeling values and attitudes
• Reinforcing company mission in daily work
• Building trust across departments

Developing Your People and Yourself

• Identifying strengths and development areas
• Supporting career growth in your team
• Building a learning culture
• Leadership self-development plans

Capstone Workshop and Presentations

• Leadership scenarios and group problem solving
• Presentation of individual leadership plans
• Reflection: lessons learned and goals for the next 6 months
• Graduation and recognition

What Past Participants Are Saying

The results are in:

Would recommend to others

98%

Overall satisfaction rating

98%

Worth the time invested

100%

"If you want to understand others you need to understand you and this class will help with that."

2025 Participant

"Education never stops and if you want to be great this is a good way to see how well along you are with communication."

2025 Participant

"If you want to take your career serious then this course will help you."

2025 Participant

Supervisory Training Program

About the Course

Who this training is for:

Our Promise

What Participants Will Walk Away With

Meet the Instructor

Course Structure

Month 1: Foundations of Leadership

Month 2: Communication and Team Engagement

Month 3: Coaching, Feedback, and Conflict Management

Month 4: Operational and Situational Leadership

Month 5: Performance, Accountability, and Culture

Month 6: Growth, Development, and Capstone

What Past Participants Are Saying

Build From Within