How is your approach different from other coaches or consultants?

Unlike firms that focus on one part of the business, our clients benefit from access to a team of advisors with specialized expertise across all major areas of operations. We meet you where you are and, using our Sustained Profitable Growth™ model, help address leadership, people, processes, sales, and financial performance together. This allows businesses to make progress in a way that is realistic, well-rounded, and sustainable.

What does business coaching with Violand look like?

Coaching with Violand feels less like advice and more like having a trusted partner in your corner. You meet regularly with an advisor to set goals, review key metrics, and address challenges across leadership, operations, sales, and financial performance. The relationship is built on accountability and follow-through, so progress doesn’t stall when things get busy.

What types of training programs do you offer?

We offer a wide range of both online and in-person training for owners, managers, and teams. Our training is designed to give your team actionable skills and best practices they can use right away. In-person training includes Business Planning Retreats, Restoration Project Management, and The Violand Executive Summit. Online training includes Administrative Excellence, Frontline Closing Strategies, Management Development Program, Sales Accelerator Program, and Supervisory Training Program.

Do your training programs qualify for IICRC CECs?

Yes, the majority of our training programs qualify for IICRC continuing education credits. The number of credits varies by course, and full details are available on our Training Programs page.

Do you work with my industry?

We work with service-based businesses across a range of industries, including restoration and construction, cleaning and janitorial, plumbing, HVAC, concrete, and other home services. Our advisors have hands-on experience in these industries, which allows us to understand the real-world challenges owners and teams face and provide guidance that fits how your business actually operates.

Do you help with hiring, onboarding, and training?

Yes. We support clients throughout the hiring and development process. Our work includes role clarity and job descriptions, guidance on interviewing and selection, structured onboarding plans, and role-specific training. The goal is to help you bring the right people into the business and set them up to succeed.

Online training

Management Development Program

Develop the leadership skills needed to improve performance, strengthen teams, and impact the bottom line. As one of the most comprehensive management training programs available, it equips participants with practical tools to improve communication, build accountability, and lead with confidence.

Weekly Sessions

Hours Each

IICRC CECs

$7,860

Per Attendee

About the Course

Management goes beyond simply keeping everyone satisfied. As responsibilities grow and teams become more complex, the role of a manager becomes increasingly demanding, and every decision carries real consequences.

This course focuses on helping managers lead in a way that is firm, fair, and consistent across their expectations, decisions, and day-to-day interactions. Through discussion and practical application, participants build the skills needed to navigate challenges and lead more effectively.

Communicate clearly with employees and lead more effective conversations

Make sound decisions that influence performance, morale, and accountability

Build trust and strengthen relationships across your team

Navigate day-to-day management challenges with confidence

Who this training is for:

Owners
Ops/Sales/Office Managers

General Managers
The Next Generation

Our Promise

By the end of the course, you’ll make more effective use of your time, become a more confident and capable leader, and be fully equipped to handle the challenges of managing employees.

What Participants Will Walk Away With

This course is designed to help you:

Produce measurable bottom-line results

Make confident, informed decisions quickly

Build and sustain trust within your team

Make more effective use of your time

Become a more capable and confident leader

Manage for accountability and performance

Meet the Instructor

Scott Tackett, ODCP

Director of Organizational Development

Scott is a recognized authority in human resources, organizational development, and leadership in the home services industry. He works closely with businesses and professionals to help them achieve growth and improve performance, and brings experience as a facilitator, business trainer, and former adjunct professor.

Join the course

Course Structure

Time Management

Learn how to stay on task and make the most out of your day.

Supervisory Skills

Focusing on your rights and responsibilities, including how to transition from worker to supervisor.

Leadership Essentials

Establishing good interpersonal work relationships and developing the ability to spark others.

Workplace Safety

A manager’s most important responsibility is the safety of the workplace.

Managing Positive Discipline

Approach the disciplinary procedure from a positive, not negative, perspective.

Workplace Motivation

Learn how to keep yourself and those around you motivated even during the toughest challenges.

Effective Communication

Investigate and discuss the concepts of communication necessary for building successful working relationships.

Performance Management

Key concepts are explored regarding what causes people to behave the way they do and how to conduct performance evaluations.

Resolving Conflict

The differences between destructive and constructive conflict and cooperation with guidelines for resolving issues.

Coaching for Success

Coach to inspire, motivate, and unlock an employee’s potential to reach their maximum abilities.

Power of Delegation

The components of effective delegation, and the benefits and importance of developing your own strategy.

Managing for Accountability

Hold yourself and others accountable while building and maintaining successful business relationships.

Team Building

The best teams are more than the sum of their parts. Build a team that will take you to new heights.

Advanced Leadership

Work on challenging issues faced by leaders and how to influence others toward transformation leadership.

Decision Making

Identify your personal approach to making decisions and ways to improve on those skills to make the right decisions.

Building Trust

Understand the business case for trust and the steps necessary to create it.

Creative Thinking

The importance of strategic and creative thinking for the 21st century manager.

Interviewing Skills

The biggest challenge for businesses today is hiring. Implement proper hiring to secure top talent.

What Past Participants Are Saying

The results are in:

Would recommend to others

100%

Overall satisfaction rating

100%

Worth the time invested

100%

"If I had taken this 4 years ago I would be miles ahead of where I am now. I am a much more confident leader, as well as a more competent manager thanks to this class."

2025 Participant

"Getting the real-life experiences from others in the industry going through the same things was very beneficial. The class was interactive and I really enjoyed that."

2025 Participant

"This program is so much more than a course for managers. If you apply the information you learn, you'll become a better version of yourself in every aspect of your life."

2024 Participant

"The knowledge that I gained from this course is unmeasurable."

2024 Participant

Management Development Program

About the Course

Who this training is for:

Our Promise

What Participants Will Walk Away With

Meet the Instructor

Course Structure

Foundations of Management

Intermediate Management Skills

Advanced Management Skills

What Past Participants Are Saying

Be Prepared to Lead the Field