How is your approach different from other coaches or consultants?

Unlike firms that focus on one part of the business, our clients benefit from access to a team of advisors with specialized expertise across all major areas of operations. We meet you where you are and, using our Sustained Profitable Growth™ model, help address leadership, people, processes, sales, and financial performance together. This allows businesses to make progress in a way that is realistic, well-rounded, and sustainable.

What does business coaching with Violand look like?

Coaching with Violand feels less like advice and more like having a trusted partner in your corner. You meet regularly with an advisor to set goals, review key metrics, and address challenges across leadership, operations, sales, and financial performance. The relationship is built on accountability and follow-through, so progress doesn’t stall when things get busy.

What types of training programs do you offer?

We offer a wide range of both online and in-person training for owners, managers, and teams. Our training is designed to give your team actionable skills and best practices they can use right away. In-person training includes Business Planning Retreats, Restoration Project Management, and The Violand Executive Summit. Online training includes Administrative Excellence, Frontline Closing Strategies, Management Development Program, Sales Accelerator Program, and Supervisory Training Program.

Do your training programs qualify for IICRC CECs?

Yes, the majority of our training programs qualify for IICRC continuing education credits. The number of credits varies by course, and full details are available on our Training Programs page.

Do you work with my industry?

We work with service-based businesses across a range of industries, including restoration and construction, cleaning and janitorial, plumbing, HVAC, concrete, and other home services. Our advisors have hands-on experience in these industries, which allows us to understand the real-world challenges owners and teams face and provide guidance that fits how your business actually operates.

Do you help with hiring, onboarding, and training?

Yes. We support clients throughout the hiring and development process. Our work includes role clarity and job descriptions, guidance on interviewing and selection, structured onboarding plans, and role-specific training. The goal is to help you bring the right people into the business and set them up to succeed.

Download Useful Forms and Worksheets

Clients

As a trusted partner and client of Violand Management, we are able to offer you worksheets, checklists, forms, and job descriptions you may find useful on the job site or in the office. All of these documents can be customized to your company. You may download these forms to use at your convenience. If you would like additional forms that are not linked here or have any questions, please call our office at +1 800 360 3513 or 330 966 0700 to let us know.

Document Downloads

Operations

Project Management

Certificate of Completion

The customer’s signature on this form verifies that the agreed-upon work has been completed to their satisfaction.
Certificate of Completion

Change Order

Formal acceptance of changes to the original contract.
Change Order

Customer Material Selections

Documentation for materials that have been selected for the job.
Customer Material Selections.

Customer Satisfaction Survey

This form should be used on every job. Documentation of the customers satisfaction and feedback.
Customer Satisfaction Survey.

Daily Site Report

Daily documentation of who was on the job, what work was performed, and capturing pertinent readings.
Daily Site Report.

Damage Assessment

Assessment of the loss and prioritizing among the triple constraints of time, quality, and cost.
Damage Assessment.

Emergency Service Instructions

Documentation and checklist for emergency services for supplies and materials.
Emergency Service Instructions.

Fire Damage Checklist

Documentation and checklist for technicians on fire related losses.
Fire Damage Checklist

Job Information Form

All the job information that should be collected before starting a job.
Job Information Form

Job Profile

Initial documentation for upcoming job including client information, insurance information, loss details, job description, and directions.
Job Profile

Personal Property Disclaimer

The customer should use this form to document contents the restoration contractor is responsible for.
Personal Property Disclaimer.

Proposal

Formal work proposal defining the terms and conditions under which the contractor will perform the work described in the final estimate.
Proposal

Record of Drying Conditions

Documentation of the dates, times, and readings to properly track structural drying.
Record of Drying Conditions

Release of Liability

Contract releasing contractor of liability when policy holder refuses a needed service or repair.
Release of Liability

Residential Carpet Cleaning Checklist

Documentation and checklist for technicians to be used on all carpet cleaning jobs.
Residential Carpet Cleaning Checklist

Restoration Job File List

A list of the minimum recommended documentation contained in a complete restoration job file.
Restoration Job File List.